Privacy Policy
Inca Gardens Landscape & Design
At Inca Gardens Landscape & Design, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. We are committed to handling your data responsibly, transparently, and in compliance with UK data protection laws.
1. Who We Are
Inca Gardens Landscape & Design
Based on the Nottinghamshire and Leicestershire border
Email: hello@incagardens.co.uk
Telephone: 0790 4141 094
We are the data controller for any personal information we collect about you through this website or in connection with our services.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact information: such as your name, email address, telephone number, and postcode.
- Project details: any information you provide when enquiring about our design or landscaping services.
- Website usage data: including IP addresses, browser type, pages visited, and time spent on our site (collected via analytics tools such as Google Analytics).
- Communication data: any correspondence between you and us, such as emails or form submissions.
We only collect information that is necessary for us to respond to your enquiries and deliver our services effectively.
3. How We Use Your Information
We use your data for the following purposes:
- To respond to enquiries and provide quotes.
- To deliver and manage our garden design and landscaping services.
- To maintain our records and manage customer relationships.
- To improve our website, services, and user experience.
- To send relevant updates or marketing communications (only with your consent).
We will not sell, rent, or share your personal information with third parties for marketing purposes.
4. Legal Basis for Processing
We process personal data under the following legal grounds:
- Consent: when you agree to receive marketing or communications.
- Contract: when processing is necessary to provide a service or quotation.
- Legitimate interests: when it’s necessary for our business operations (for example, responding to general enquiries).
- Legal obligation: when required to comply with applicable laws.
5. How We Store and Protect Your Data
Your data is stored securely within password-protected systems and reputable hosting environments. We take appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss of your information.
We will retain personal data only for as long as necessary to fulfil the purposes it was collected for — typically up to six years after your last interaction with us, unless required longer by law.
6. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings.
We may use Google Analytics or similar tools to track anonymous visitor data to help us improve site performance.
7. Sharing Your Information
We may share limited data with trusted third-party providers who help us operate our business, such as:
- Website hosting and analytics providers.
- Email and communication platforms.
These third parties are required to keep your information secure and only process it in accordance with our instructions.
8. Your Rights
Under UK data protection law, you have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (“the right to be forgotten”).
- Restrict or object to how we process your information.
- Withdraw consent for marketing at any time.
To exercise any of these rights, please contact us at hello@incagardens.co.uk.
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
9. External Links
Our website may include links to external sites. Please note we are not responsible for the content, security, or privacy practices of other websites.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will always be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Inca Gardens Landscape & Design
📧 hello@incagardens.co.uk
📞 0790 4141 094